Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?

Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it half an hour.

Mailbox password changes, webmail access and sending/receiving email via a mail client are all available as soon as your mailbox has been created.

However, it can take up to 30 minutes for our MX servers to accept new email for your new mailbox. If you receive a “Mailbox does not exist” bounceback to a new mailbox within 30 minutes of its setup, this should be nothing to worry about. It should resolve itself as soon as our MX configuration updates.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

How to set up email on my Android device?

Here's how to set up a Patrick Internet email account, on an Android phone or tablet: Open the...

How do I stop emails going to junk?

Here are the best ways to stop emails from being put in the junk mail folder. Add an SPF Record...

Can I view my FTP, email address, or database passwords?

We encrypt all FTP, email and database passwords so they are not visible as plain text inside...

What details should I use for a WordPress SMTP plugin?

The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using...

What details should I use for a WordPress SMTP plugin?

The best SMTP details to use when configuring an SMTP plugin within WordPress when you're using...